We have great news!

From today we can:

We are open for all Hearing Tests and Ear Wax Removal

Give Kelly a call on our usual number to book your appointment for any hearing or ear pain caused by ear wax build-up.

Take calls to determine whether a particular patient falls under the heading of essential care.

As the pandemic has progressed and scheduled primary eye care services have remained suspended, inevitably there is now an expanded range of situations where individual patient needs are now likely to be essential.

If you fall into this category please pick up the phone and we will triage your situation and make the best decision for you and your sight.

Here are some examples of why you should call us:


  • Patients who require an appointment due to clinical risk factors and are being monitored by the clinician. While in the initial stages of the pandemic deferring these appointments was acceptably low risk and justified when balanced against the risks of providing face-to-face care, the passage of time since the last examination may now have increased the risk to the point where the patient’s needs now fall within the definition of essential care.
  • Patients with a minor reduction in vision, and patients with broken spectacles that have been “making do” with older spectacles with an out-of-date prescription. In the initial stages of the pandemic, these patients may not have met the definition of essential eye care because their condition was not having a material effect on their sight or wellbeing. As lockdown conditions are starting to ease and patients are likely to undertake more vision-dependent tasks, such as working and driving, it is likely that more of these patients have needs that fall within the definition of essential care.
  • Patients who are anxious or concerned about their vision, in the absence of clear clinical indications. Some patients may be particularly susceptible to the effects of pandemic and lockdown on their wellbeing. This may lead to them developing mental health problems or exacerbating existing mental health problems. As such these patients’ needs may now meet the definition of essential care.


All visits to the practice are by appointment only

We are doing everything in our power to keep our patients and our staff safe.  We have the correct PPE for all of our staff.  Protective screens are up and effective UV sterilizing equipment is being used, and social distancing will be in place throughout your visit. Please plan extra time for every appointment as we have more processes to complete to keep us all safe.

If you are displaying any signs of the virus please do not come to your appointment and call us.



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    Norwich Opening

    Mon: 08:35 - 17:30

    Tues: 08:35 - 17:30

    Wed: 08:35 - 17:30

    Thurs: 08:35 - 17:30

    Fri: 08:35 - 17:30

    Sat: 08:35 - 16:30

    Sun: CLOSED