Hearing Tests

After many years of getting to know our patients and learning of their hearing problems, we decided that providing a dual hearing and optician service would make their lives easier.

Our expert audiologist, Kelly, came to us with a first-class honours degree and a great deal of experience gained at Northampton General Hospital. Since we launched our hearing test service, it has become very popular with adults of all ages (if you have concerns about a child’s hearing we would always recommend contacting your GP).


  • Do you have to ask other people to repeat themselves?
  • Do you struggle to follow conversations when you are amongst a group of people?
  • Do you struggle to understand speech when you are in background noise?
  • Do you find yourself having to turn the TV/radio volume higher and higher?
  • Do you have difficulty hearing people speak on the telephone?
  • Do you often misunderstand what others are saying to you?
  • Do you often find that you are tired after concentrating to follow a conversation?

If you have any questions at all please do not hesitate to call us on (Norwich) 01603 624564 or email us at [email protected]

What Happens in a Hearing Test?

Your initial assessment will take approximately one hour.

During this appointment your audiologist will ask you some questions just so we get to know a little more about you and your ears e.g. hearing problems, family history and general health. After this, they will examine your ears using an otoscope. If your ears are clear of any wax or infection, the audiologist will then test your hearing using Pure Tone Audiometry (PTA). PTA consists of wearing two different headbands, hearing sounds at different pitches and different volumes and pressing a button to show when you can hear them. The idea of this is to find the quietest sound you are capable of hearing at different pitches.

The first headband goes over your ears so the sounds go into your ear and through your ear drum. The second headband goes behind your ear and will test how well you can hear the sounds when they vibrate. After this you may also have a pressure test conducted on your ears which is called tympanometry. This allows us to make sure your ear drums are moving as well as they should be. When the tests are complete, the audiologist will go through the results with you and will demonstrate the different sounds that you may or may not be able to hear. They will also explain the type of loss, the severity of the loss, what the cause might be and what can be done to improve your hearing. If you have a hearing loss then the Audiologist can discuss the different ranges of hearing aids available and help you choose something which is best suited to you and your needs.

Dependent on the type of hearing aid you choose, the audiologist may take an impression of your ear so that they can send off the mould and have a hearing aid custom-made for you. This only takes a few minutes and isn’t painful at all. If you have a custom-made hearing aid this should be ready in a couple of weeks, and standard hearing aids, which are ordered in specifically for you, to suit your choice of style and colour, will normally be ready for you in a few days.

When you come back to collect your hearing aid(s), we allow another hour for the fitting appointment so that we can ensure that you are completely satisfied with your new purchase and show you how to use them properly. After this, we recommend having a follow-up appointment a month after your fitting, just so that we can make sure you’re not having any problems and can answer any questions you may have.

What about NHS hearing tests?


At Coleman Opticians, we offer NHS hearing tests as well as private. If you would like to be seen for an NHS hearing test, you must be over 50 years old and have a referral from your GP. Normally once you have seen your doctor, you will receive a letter which is either given to you on the day, or received by post. This will have a 12 digit reference code (booking reference number). In order for us to book you in for an appointment, all you need to do is call us or pop in and see us and give us this code as well as your NHS number (which is also on the letter).

The best part is, if you need hearing aids, these are free of charge and are normally fitted on the same day as your test. Because of this your initial appointment is 1 hour 30 minutes long so that we can assess your hearing and fit hearing aids on the same day if suitable.

Why would someone choose private hearing aids over NHS hearing aids?


With private hearing aids you get more choice. Not only can you choose the exact model and colour of your hearing aid, but also you can choose the performance level so that you know you are getting the best hearing aid for you. Not only is there more technology available in the private sector but of course, they can also be smaller and more discrete.

How much do private hearing aids cost?


Our private hearing aids start at £1695 for a pair. If you would like to look at what options are available to you and what would be most suitable for you in terms of your hearing needs and price range, book in to see our Audiologist and they can discuss different options with you. Our major supplier is Phonak who have a vast arrange of hearing aids to choose from. Being independent we can order from a range of companies so if you have a favourite simply let us know.

All of these may be indicators of hearing loss. If you would like to book a free hearing test or would just like some general advice please pop in, call us on (Norwich) 01603 624564 or email us at [email protected]

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    Norwich Opening

    Mon: 08:35 - 17:30

    Tues: 08:35 - 17:30

    Wed: 08:35 - 17:30

    Thurs: 08:35 - 17:30

    Fri: 08:35 - 17:30

    Sat: 08:35 - 16:30

    Sun: CLOSED